Customer Area Help

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For specific questions regarding noise3D you have following choices

  • first please visit our forum and frequently asked questions. The forum provides recommendations that have been developed based on customer feedback
  • in case the forum does not address your issue please send a short message through our contact form

A few more general tips

  • you have to be registered for the service before you can proceed with any calculations
  • SketchUp has to be at a release level 2013 or later. SketchUp 8 is not being supported
  • you have to have the noise3D plug-in downloaded through this customer area menue and the plugin has to be installed in SketchUp
  • you have to have the calculation engine installed (please refer to the manual)
  • noise3D is a paid service, so please check whether your monthly payment has been made